ABBRA Certified Marine Service Manager course - December 3-7 in Everett

Looking to take the next step in your career or develop leaders in your workforce?

The Northwest Marine Trade Association is excited to bring NMTA members a unique opportunity to further careers in Marine Service Management. The NMTA will co-host the ABBRA Certified Marine Service Manager course with the American Boat Builders and Repairers Association December 3^rd-7^th in Everett, WA. The course is taught by experienced industry professionals and is designed for managers and department heads in boatyards, marine service businesses, and boat building companies presently working in or toward leadership roles. NMTA members may register for the course at ABBRA member rates, a savings of over $450.

The ABBRA CMSM is an invaluable resource in upskilling your workforce or furthering your career in the boatyard, marine service, or boat building sectors of the marine industry. In the four-day course, participants gain new insights on issues and challenges common throughout boatyard, boat repair and boat building businesses from their peers and seasoned instructors. Attendees also establish strong and lasting networks of contacts in the industry throughout the country.

Course registration is now open, and is limited to 30 participants. Register early to ensure your place in the course. We hope to see you there!

Participants will leave with a concrete understanding of how to:

ü  Improve themselves, their work habits and leadership skills, including time management, scheduling, work force management and corporate communication.

ü  Manage repair and refit projects in the context of operational workflow.

ü  Meet environmental management and safety standards.

ü  Build and deliver a highly functioning customer service system, increase customers’ satisfaction and loyalty.

ü  Avoid common legal issues and understand the basics of maritime law and how it affects business operations.

ü  Build teams and motivate employees.

ü  Deal with emergencies such as fire, storms and accidents.

ü  Additional topics such as; administrative efficiencies, facility management and codes and standards.

Course Descriptions:

Personal Development/Time Management

The participant will become familiar with the soft skills that are critical to running a successful operation. The module covers self-motivation, team building, communication skills, planning, decision making, problem-solving and time management.

Human Resource Management for boat builders, repairers & service businesses

This module will address potential HR issues, valuing differences, and take a closer look at building productive teams and other factors that result in providing the quality product your customer deserves.

Leadership in Boatyard Health, Safety and Emergency Response

If you are a Boatyard, Boat Builder or Marine Service business trying to be successful in this economy, complying with environmental, health & safety regulations has become challenging in recent years. A successful program, requires a plan that insures you are inspection ready and includes paperwork, training, accountability and basic site safety. During this portion of the course, we will give you the tools necessary to properly and effectively manage your environmental, health and safety program.

Understanding General Maritime Law Concepts

Legal considerations and the anticipation of legal entanglements are an everyday part of marine service operations, and the competencies gained in this area will affect a service facility’s bottom line. The course will focus on how a manager can direct operations to minimize the potential for legal conflicts in the context of liability and risk management. We will identify steps to rectify situations that can lead to expensive losses.

Job Estimating and Project Management

Estimating is often considered the most difficult and one of the most important parts of a refit, a repair job or a custom build. This module will address the difference between an estimate and a quote, appropriate use of time and materials vs. a fixed price and how to handle change orders. From initial work order to final payment, these sessions will cover the phases of managing a work order, seeing to its successful completion, on time, and reflecting quality workmanship at a fair price.

 Study Tour

In addition to the lectures and interactive discussions, ABBRA’s MSM participants will participate in a study tour at a local boatyard and a boat building company where they will apply their newly gained insights to identifying problems and good business practices as well as proposing corrective measures and modifications based on their observations.