Looking to take the next step
in your career or develop leaders in your workforce?
The Northwest Marine Trade Association is excited to bring
NMTA members a unique opportunity to further careers in Marine Service
Management. The NMTA will co-host the ABBRA
Certified Marine Service Manager course with the American Boat Builders and Repairers
Association December 3rd-7th
in Everett, WA. The course is taught by experienced industry professionals and
is designed for managers and department heads in boatyards, marine service
businesses, and boat building companies presently working in or toward
leadership roles. NMTA members may register for the course at ABBRA member
rates, a savings of over $450.
The ABBRA CMSM is an invaluable resource in upskilling your
workforce or furthering your career in the boatyard, marine service, or boat building
sectors of the marine industry. In the four-day course, participants gain new
insights on issues and challenges common throughout boatyard, boat repair and
boat building businesses from their peers and seasoned instructors. Attendees
also establish strong and lasting networks of contacts in the industry
throughout the country.
Course registration is now open, and is limited to 30
participants. Register early to ensure your place in the course. We
hope to see you there!
Participants will leave
with a concrete understanding of how to:
ü Improve
themselves, their work habits and leadership skills, including time management,
scheduling, work force management and corporate communication.
ü Manage
repair and refit projects in the context of operational workflow.
ü Meet
environmental management and safety standards.
ü Build
and deliver a highly functioning customer service system, increase customers’
satisfaction and loyalty.
ü Avoid
common legal issues and understand the basics of maritime law and how it
affects business operations.
ü Build
teams and motivate employees.
ü Deal
with emergencies such as fire, storms and accidents.
ü
Additional topics such as;
administrative efficiencies, facility management and codes and standards.
Course
Descriptions:
Personal Development/Time Management
The participant will become familiar
with the soft skills that are critical to running a successful operation. The
module covers self-motivation, team building, communication skills, planning,
decision making, problem-solving and time management.
Human Resource
Management for boat builders, repairers & service businesses
This module will address
potential HR issues, valuing differences, and take a closer look at building
productive teams and other factors that result in providing the quality product
your customer deserves.
Leadership in Boatyard
Health, Safety and Emergency Response
If you are a Boatyard,
Boat Builder or Marine Service business trying to be successful in this
economy, complying with environmental, health & safety regulations has
become challenging in recent years. A successful program, requires a plan that
insures you are inspection ready and includes paperwork, training,
accountability and basic site safety. During this portion of the course, we
will give you the tools necessary to properly and effectively manage your
environmental, health and safety program.
Understanding General
Maritime Law Concepts
Legal considerations and the
anticipation of legal entanglements are an everyday part of marine service
operations, and the competencies gained in this area will affect a service
facility’s bottom line. The course will focus on how a manager can direct
operations to minimize the potential for legal conflicts in the context of liability
and risk management. We will identify steps to rectify situations that can lead
to expensive losses.
Job Estimating and
Project Management
Estimating is often considered the most
difficult and one of the most important parts of a refit, a repair job or a custom
build. This module will address the difference between an estimate and a quote,
appropriate use of time and materials vs. a fixed price and how to handle
change orders. From initial work order to final payment, these sessions will
cover the phases of managing a work order, seeing to its successful completion,
on time, and reflecting quality workmanship at a fair price.
Study Tour
In addition to the lectures and interactive discussions, ABBRA’s
MSM participants will participate in a study tour at a local boatyard and a
boat building company where they will apply their newly gained insights to
identifying problems and good business practices as well as proposing
corrective measures and modifications based on their observations.
